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Agentic AI for Live Call Operations

Voice Agent

Production voice agents that handle inbound and outbound calls with payer-grade compliance.

Contact centers are bottlenecked on agent capacity, training, and after-hours coverage. Generic IVR can't handle multi-turn payer or member interactions.

<400ms
Turn Latency
92%
Self-Service Rate
24/7
Coverage
VoiceRealtimeOperator Augmentation
HOW IT WORKS
  • ▸Realtime speech in/out with sub-400ms turn latency
  • ▸Tool-using agent over IVR menus, EHRs, payer portals
  • ▸Live operator handoff with full transcript and context
  • ▸Compliance overlay (HIPAA, PCI, TCPA) baked into prompts and logs
OUTCOMES
  • ✓92% containment on eligible inbound calls
  • ✓24/7 coverage without staffing surge
  • ✓Audit-ready logs and recordings
ARCHITECTURE
  • ◈Realtime model with VAD and barge-in
  • ◈Dialed-in tooling for payer eligibility, prior auth, claims status
  • ◈Recording, redaction, and retention pipeline
  • ◈AgentOps dashboard for QA and continuous improvement