Automating Item Availability Updates Across Restaurant Platforms

A leading restaurant support services provider, operating across the U.S., offers 24/7 technical support to food businesses. Their Service Desk agents assist kitchens by managing operational requests across various third-party delivery and restaurant management platforms like Toast, Olo, UberEats, Grubhub, and DoorDash.

• High manual effort and time-consuming logins to Toast and Olo to update item availability
• Increased risk of delays and human errors when verifying changes across UberEats, DoorDash, and GrubHub
• Coordination across 6+ applications, including credential management and secure access
• Inability to respond instantly across different time zones and kitchen locations

• ✓Automate the "86" (out-of-stock) and "un86" (back-in-stock) processes
• ✓Automate post-update verification on UberEats, DoorDash, and GrubHub
• ✓Auto-post execution status comments in Zendesk tickets
• ✓Enable both real-time execution and future scheduling of updates
• ✓Centralize data validation, reporting, and error notifications

A modular and scalable RPA solution using Automation Anywhere A360 and LLM-integrated Zendesk automates item availability changes, verification, and reporting end-to-end - with secure credential handling through Zoho Vault API integration.

All updates are traceable with centralized logging and standardized Zendesk reporting, ensuring full process compliance.