Automation of Kitchen Operations Across Multiple Platforms

The client is a technology-enabled support provider that assists restaurants and food service businesses in managing their kitchen operations efficiently. Their service desk team handles time-sensitive requests such as opening and closing restaurant operations, updating platform statuses, and ensuring consistent visibility across third-party delivery services - coordinating with Toast, Chowly, Uber Eats, DoorDash, and Grubhub through a centralized Zendesk ticketing system.

• Manual execution of open and close kitchen operations through an internal portal
• Time-sensitive updates required across Toast, Chowly, Uber Eats, DoorDash, and Grubhub
• High potential for human error, delays, and inconsistent customer-facing statuses
• Multiple logins and platforms required to complete a single Zendesk ticket
• Operational complexity during high-volume periods and holiday schedule changes

• ✓Update kitchen status across backend platforms like Toast
• ✓Verify live status on customer-facing platforms including Uber Eats, DoorDash, and Grubhub
• ✓Update holiday hours in Toast and resync changes in Chowly
• ✓Log execution results as comments in Zendesk tickets automatically
• ✓Reduce manual workload and processing delays while improving accuracy

We implemented a scalable and modular RPA solution using Automation Anywhere A360, structured into three main automation cases: Kitchen Operations, Status Verification, and Holiday Hours Management - each API-triggered with exception handling and end-to-end logging.

Reduced escalations and missed updates have enhanced overall customer experience, with a modular architecture that supports easy extension to new restaurant locations.